Ellison Travel & Tours is a proud member of both TICO & BPCPA. We know of no other consumer protection plans in the world, today, that can match these plans.
Consumer Protection BC is a not-for-profit corporation that protects consumers and encourages a fair marketplace in BC. The Travel Assurance Fund (TAF) provides a possible source of compensation when consumers do not receive the travel services they purchased through a BC licensed travel agent. The Travel Assurance Fund is meant to compensate the person who paid for the travel services that were not provided. For further information please visit the BC Consumer Protection Website.
Consumers who book with a registered Travel Agency in the province of Ontario are protected by the Ontario Compensation Fund up to $5000 per person if an Ontario agency fails to deliver services purchased due to insolvency or bankruptcy of the agency. The fund also protects you in the event of insolvency or bankruptcy of an airline our cruise line. There are no residency requirements (i.e. you do not have to reside in Ontario or even in Canada) for the consumer. To receive this consumer protection you must book and pay through a registered travel agency in Ontario. Visit the Travel Industry Council of Ontario website or call (905) 624-6241.
The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) sets out the Accessibility Standards for Customer Service, also known as the “Customer Service Standard”. It became law on January 1, 2008.
Ellison Travel & Tours is required to be compliant with the Customer Service Standard as of January 1, 2012. This policy has been prepared to outline what Ellison Travel & Tours will do to comply with the regulation and what customers may expect from Ellison Travel & Tours.
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We’re open for virtual or phone appointments in Exeter, London and North Vancouver during our regular business hours: Monday to Friday from 8:30am – 5:00pm local time.
Ellison Travel & Tours is a recipient of the World Travel & Tourism Council’s #SAFETRAVELSstamp – committed to your safety from planning to travelling.
We’re here to help you navigate the new world of travel. Call us at1-800-265-7022